FAQ · the questions we get
Fair questions, straight answers.
Everything people ask before their first listing or booking. Not here? See what businesses use Cache for or start with a quote.
The basics
What Cache is
What is Cache?
Cache is a marketplace for local micro-warehousing. Residents (hosts) list spare space — a corner of a garage, a boxroom, a dry cellar bay — and local businesses (renters) book it as last-mile storage two streets from where their goods need to be.
Cache sets the price, verifies both sides, provides the contract and handles the money. Hosts decide only whether to list; renters see one comparable weekly price wherever they look.
What counts as a listable space?
Any securable residential space from 1 m² upwards: garages, basements, boxrooms, under-stairs cupboards, sheds. You'll describe the size, floor, lift access, whether it locks, and whether it has its own entrance — independent access is what unlocks the anytime tier. Spaces smaller than the 2 m² baseline unit still list, and bill at the baseline rate (a "compact" flag makes that visible to renters).
Where does Cache operate?
We're launching street by street in London, starting with the Islington–Hackney–City corridor: N1, E8 and EC2. You can get an instant quote for any London postcode — outside the launch districts it's an estimate until your zone's rate card goes live.
Who rents the space?
Verified businesses only — e-commerce sellers, couriers, market traders, caterers, tradespeople. Every renter organisation passes a business verification (KYB) check before it can request a booking, and both sides rate each other after every booking. For a tour of what they actually store, see the use cases page.
For hosts
Listing your space
How much will my space earn?
The instant quote answers this in ten seconds — no account needed. Pricing scales with your postcode zone, the size, and the access rhythm you offer: a baseline 2 m² unit at weekly access rents to businesses for around £25 a week zone-average, and more frequent access (daily, twice-daily, anytime) multiplies from there. Your payout is the listed host rate; Cache's 20% commission is added on top as a visible line on the renter's invoice, never taken out of your rate.
Do I set the price?
No — and that's deliberate. Cache prices every zone, size and tier from one rate card so business renters see comparable, predictable prices everywhere. Your only decision is list or don't list at the quoted rate. Once a booking is requested, its rate is frozen for the whole term — platform repricing never touches a running booking.
Who comes into my home, and when?
One verified business per space — bookings are exclusive and take the whole space, so you're never juggling strangers. Visits happen only on the rhythm you chose when listing: once a week (T1), once a day (T2), twice a day (T3), or anytime within agreed hours (T4 — only for spaces with their own entrance).
The exact recurring window is agreed at move-in, every visit is tracked with check-in and check-out, and all coordination happens in the booking's on-platform chat.
What does listing cost?
Nothing, ever. Cache earns the visible 20% commission only when your space is actually booked — it's charged to the renter on top of your rate. There are no listing fees, subscription fees or photo fees. (The one optional paid extra: a printed QR sticker pack for marketing your live listing on your street, at a flat £5.)
What will be stored — and can I say no?
Ordinary business goods within the value band you accept when listing; hazardous, perishable, illegal and animal cargo are banned outright by the acceptable use policy. And yes — every booking starts as a request. You see the business, what they store, the term they want, and you accept or decline. Nothing is ever booked into your home automatically.
How long am I committed for, and can I pause?
You control the terms you offer: a maximum fixed term (from 2 weeks up to 6 months), and optionally an open-ended rolling booking that either side can end with one month's notice. A fixed-term booking simply ends on its end date.
Between bookings you can pause your listing any time — it drops out of search instantly and comes back when you're ready. One practical note: check your lease, mortgage or home insurance allows storage use before listing.
For renters
Booking space
How does booking work?
Four steps: verify your business once (a short KYB check on your organisation), then request a space with your term and start date, the host accepts, and you confirm the contract and pay the first week plus deposit. The space is yours from the agreed start, with a scheduled move-in visit to record its condition. Requests expire after 7 days if the host doesn't answer, so you're never left hanging.
How long can I book for?
Fixed terms from 2 weeks to 6 months — you pick the length up to the host's maximum, and the booking ends automatically on its end date with nothing to cancel. Some spaces also offer an open-ended rolling booking with one calendar month's notice from either side. Term availability is shown on every listing.
What does it cost, and how am I billed?
Every listing shows one weekly price for the whole space — that's the host's rate plus Cache's 20% commission, itemised on your invoice rather than hidden in a spread. You pay week by week: the first week at booking, then each begun week of the term. The anchor: a baseline 2 m² unit at weekly access is around £25/week zone-average — under a comparable self-storage room, but two streets from your customers instead of on the ring road.
Is there a deposit?
Yes — one month's rent, taken with your first payment and held by the platform for the life of the booking. It's released when the booking ends and the move-out visit is clean.
Can I access my stock whenever I want?
Access is the thing you're choosing when you pick a space. Each listing offers a tier — weekly, daily, twice-daily, or anytime (spaces with their own entrance) — and visits run on a recurring window agreed with the host at move-in, with check-in and check-out recorded per visit.
Need in outside your rhythm? Propose a paid extra visit from the booking page — the host accepts or declines, and the fee (10% of a month's rent, £10 minimum) is only charged on accept.
Can I book part of a space, or share one?
No — bookings are all-or-nothing. You take the whole listed space exclusively, which is what makes the host's home predictable and your stock secure. If a space is bigger than you need, filter the search by minimum size and pick a smaller one; there are listings from 1 m² up.
Trust & money
When things need backup
What happens if a visit is missed?
Missed visits are recorded against whoever missed them, the other party is notified, and repeat offences earn strikes — three active strikes suspends a host's listings or a renter's ability to book (strikes expire after 12 months). Choosing a cheaper human-dependent tier is choosing some scheduling risk; ratings, strikes and optional secondary access windows are how the platform keeps that risk priced and visible.
Why does chat hide phone numbers and emails?
Booking chat keeps coordination on-platform, and it redacts contact details from messages. That's not pettiness — the platform record is what protects both sides in a dispute, and off-platform deals carry none of Cache's contract, deposit custody or strike protections.
Who am I actually contracting with?
Host and renter contract with each other on Cache's template agreement — generated per booking and accepted by both sides before payment — with Cache acting as the marketplace agent: setting the price, holding the deposit, and handling payments and disputes. See the Terms of Service for the full picture.
How do reviews work?
Two-sided, like the rest of the trust system: when a booking ends, host and renter each leave one review of the other. Host ratings appear on listings so renters can weigh access reliability; renter ratings help hosts decide who they let in the door.
Still curious?
The fastest way to understand Cache is to see your own number.