Acceptable Use

The short version of how to use Cache well. The full detail lives in the Terms of Service; breaking these rules can earn strikes, suspension or termination.

Goods

Never store (and hosts, never knowingly accept):

• hazardous or flammable materials;
• perishables or anything that rots or leaks;
• live animals or plants;
• illegal goods, or goods you don't have the right to possess;
• weapons, ammunition or explosives;
• cash or bullion;
• unregistered pharmaceuticals;
• lithium batteries beyond ordinary consumer quantities.

Declare your goods honestly and stay within the value band you booked.

Conduct

• Be straight with the other side — accurate listings, accurate declarations, no misrepresenting who you are.
• Remember hosts are households: renters are guests on someone's street. Treat the space, the building and the neighbours accordingly.
• No harassment, threats or discrimination — instant removal territory.

Access windows

• Turn up inside the agreed window, and check in and out in the app.
• Can't make it? Say so in advance through booking messages — use the agreed fallback window or propose a paid extra visit. Repeated no-shows without notice earn strikes.
• Respect the tier you booked: outside-tier access is by paid extra visit, not by knocking.

Evidence and photos

• Take honest condition photos at move-in, move-out and visits — they protect both sides in a dispute.
• Photograph the space and the goods, not people or anything private beyond the storage area.
• Never edit or misrepresent evidence photos.

Keep it on Cache

• All coordination, payment and booking changes happen on the platform. Don't swap contact details to take a deal off-platform — message redaction exists for a reason.
• Off-platform arrangements lose Cache's contract, deposit and evidence protections, and can end your account.